We have 2 instances of the same number against t otally different orders made yesterday at a different time of day.

It's either a co-incidence akin to winning the lottery every week for the rest of your life or, rather more likely, it's the same person or another person on the same machine where the session cookie has not been erased.

The problem arises because the cookie can only be erased by timing out (which it does after 10 days) or by JavaScript on your web site. But control does not pass back to your site once the transaction is complete. We do have a solution for this, albeit an inelegant one. It involves you adding a page to your site that intercepts transactions on the way to completion, deletes the cookie and then passes them on. The main disadvantage is that if the shopper fails to complete the transaction (e.g. can't find their credit card), the trolley will be empty when the shopper comes back to try again.

If this page does not help you please email us at : Email us

ts_000062 Last modified: 19 December 2003