Troubleshooting Index

Question:

I have received an email order confirmation from WorldPay but not from eButtonz - what has happened?

Answer:

The order has been processed but the eButtonz email has got lost. Unfortunately it is the nature of email to be an unreliable medium. There are occassions when the confirmation email can get lost between the sender (eButtonz) and the recipient (you). You can check the eButtonz record of the order by loggin on to your account and selecting "View Transactions"

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ts_000037 Last Modified 24 April 2002