Troubleshooting Index

Problem:

Certain links on my pages cause my framesets to duplicate within themselves in ever-decreasing size.

Solution:

Do not use target="_parent" in your pages. We recommend designing your navigation so that overwriting framesets from the inside is not necessary. Target="_top" is less problematic, but see the following
note.

Some of my customers lose the contents of their baskets after following certain links.

This will only happen if they have their browsers set to refuse cookies and even then only in two specific conditions:

1. They may have browsers that are not fully compatible with eButtonz.

These include the Macintosh versions of Netscape 6 and Internet Explorer 4. Both earlier and later versions of Internet Explorer and all PC versions of Netscape work fine.

2. Your page design may included target="_top" links or other methods of overwriting framesets from the inside. We recommend designing your navigation so that overwriting framesets from the inside is not necessary.

If this solution does not help you please email us at : Email us

ts_000015 Last modified: 19 February 2002