eButtonz Troubleshooting

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Questions & Troubleshooting

Common

	I can't see my buy buttons in my web page when viewing the page offline.

	I can't see my buy buttons in my web page when viewing the page online.

	My buy button says "Error Product Unrecognised"

	Why does my web page now reload when I view it online?

	Why does the "Tax (VAT) and Delivery Charges" e-wallet pop-up keep popping up?

	Why do I see Price (offline) in my buy button?

	Why can't I add buttons from different stores in one web page?

	My buy buttons appear as a broken image

	After clicking my buy button the basket still says Total: 0.00

	After clicking "Go to Checkout" there is no product description and only the product code is displayed.

	Open browser window link on my web page launches an unexpected MoltenGold web page with the following message "Sorry The page you were looking for does not exist"

	If I don't want to display adverts on my site how much does eButtonz cost?

	How do I remove the http://www.moltengold.com/cgi-bin/eBzget4A.pl?..... URL which appears when eButtonz launches and change it back to mine?

	How do I remove the http://www.moltengold.com/cgi-bin/eBzget.pl?..... URL which appears when one of my product pages is accessed directly from a third party web site?

	How do I add Quantity fields to eButtonz?

	How to Add an Options Field (V 6.1.1+)

	I have removed the buy button code from my web page but the adverts are still there - how do I remove them?

	Anatomy of a buy button

Service

	I can't log into my account

	My shop has stopped working and I have done nothing

Affiliate Software

	I want to set an affiliate system with eButtonz, is this possible?

Edit Products

	How do I edit my products online?

Customization / Look & Feel

	How do I get rid of the advertising?

	How do I change the look and feel of my e-commerce web pages?

	How do I add Quantity fields to eButtonz?

	How to Add an Options Field (V 6.1.1+)

	I get a JavaScript error concerning "q.value" when I click on a buy button.

	How do I add Option fields to eButtonz?

	How to Add Product Variables to Your Web Page

	Changing the look of the form buy buttons using CSS

	How do I remove the "Tax and Delivery Charges" pop up window?

Postage

	How do Postage Calculations Work?

	How do I change the weight of my product?

	Why does the "Tax (VAT) and Delivery Charges" e-wallet pop-up keep popping up?

	How do I remove the "Tax and Delivery Charges" pop up window?

	I would like to charge 2.95 Postage and Insurance for the first item and then 1.00 per additional item.

Delivery

	Is it possible to disable international sales?

	We don't charge sales tax or shipping. Can this be removed from eButtonz?

	How do I remove the "Tax and Delivery Charges" pop up window?

Tax

	VAT items are inconsistent

	We don't charge sales tax or shipping. Can this be removed from eButtonz?

VAT

	VAT items are inconsistent

e-wallet pop-up

	Why does the "Tax (VAT) and Delivery Charges" e-wallet pop-up keep popping up?

	How do I remove the "Tax and Delivery Charges" pop up window?

	The zip codes / postcodes I entered in the eButtonz e-wallet could not be recognized

JavaScript errors

	I get a JavaScript error concerning "q.value" when I click on a buy button.

Framesets

	Certain links on my pages cause my framesets to duplicate within themselves in ever-decreasing size.

	Clicking on links in my catalogue pages causes parts of my site to appear twice on the screen.

Multi-Currency

	My target audience is the US so i need to sell in US dollars - is this possible?

Passwords / Downloadable Software / Secure Documents / Memberships

	I'm looking for a shopping cart solution which caters for downloadable goods (that's the basis of my site). Does eButtonz allow for downloadable goods?

	My product is software which can be downloaded from my web site - can I sell registration codes?

	I want to sell protected PDFs, can eButtonz help?

	I would like to sell memberships / passwords for a private area of my web site

email

	I have received an email order confirmation from WorldPay but not from eButtonz - what has happened?

	I have received an email order confirmation from eButtonz but not from WorldPay - what has happened?

	Is there a way to send a marketing email my customer list?

Newsletter/ Mailing List Upgrade

	Is there a way to send a marketing email my customer list?

	General Help Notes for the Newsletter/ Mailing List Upgrade

	How do I create an HTML email?

Marketing

	Is there a way to send a marketing email my customer list?

	I want to set an affiliate system with eButtonz, is this possible?

Dreamweaver

	Synchronization

	"mywebpage.htm page does not exist on the web"

	Product List

	Is there a quicker way of inputting the product data than doing it within Dreamweaver?

	Buy Buttons

	Can I use any image or graphic for a buy button on my page or do you have to use the one supplied?

PSPs (Payment Service Providers)

	I would like to take credit card payments, but I do not have an account.

	I don't want to use WorldPay to process my payments, how do I get eButtonz to connect to my PSP (payment service provider)?

Offline Payments by Check or Postal Orders

	How does Payment by Check (Cheque) work?

Resellers

	This web site is for a client, does eButtonz offer incentives to web design firms?

URL

	How do I remove the http://www.moltengold.com/cgi-bin/eBzget4A.pl?..... URL which appears when eButtonz launches and change it back to mine?

	How do I remove the http://www.moltengold.com/cgi-bin/eBzget.pl?..... URL which appears when one of my product pages is accessed directly from a third party web site?

	After completing a purchase, clicking on "Return to Shop" takes me to the wrong web page.

eButtonz Headcode

	Can I include the eButtonz headcode from an external file?

	Latest version of the eButtonz Headcode

	I have removed the buy button code from my web page but the adverts are still there - how do I remove them?

Transactions

	We have 2 instances of the same number against t otally different orders made yesterday at a different time of day.

Server enviroment

	Which server enviroment does eButtonz works on (asp, php, jsp etc.)?

Third Party

	Zone Alarm Pro

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